FAQ

Where Are Your Belts Made?

Everything we sell is all designed, cut, and sewn by us in house in Texas.

Are Your Products Berry Compliant?

We strive to keep everything we do with products made in the USA, but it could be difficult to maintain Berry compliance across the board as our portfolio increases. Our Berry compliant products will be noted as such on the product page. Simply look in the features section and see if that specific product is Berry compliant.

Do You Have Coupon Codes?

We do codes for special occasions or holidays, but we do not provide coupon codes on an individual request basis.

Do You Have Military/First Responder Discounts?

Yes! We believe in serving the people who serve the community. Whether you are active duty, reserve, or retired military/first responder, you can receive a discount once you confirm your status through GOVX ID. Simply add an item to your cart, where you will find the "GOVX ID" tab. Clicking the tab will take you to the GOVX ID page, where you can create an account or sign in. Once confirmed, your first responder discount will be automatically applied.

How Do I Get a Refund or Warranty a Belt

Refunds processed prior to shipping is charged a 3% fee to cover the online sales fee. Another 2% could be included depending on payment type. We do not charge restocking fees.

Returns are accepted within 1 week of package being delivered. Products must first arrive and be inspected. Once inspected, the initial shipping charge and a 3% fee to cover the online sales fee will be taken out of the purchase amount and refunded. Another 2% could be included depending on payment type.

Warranty items are first required to be shipped back for inspection. Once inspected and confirmed to be a manufacturing issue, the customer can choose from a full refund or a substitute product. If the product arrives damaged or defective, the customer must take pictures to provide evidence of initial condition.

I Messed Up My Sizing, Do You Offer Resizing?

If the belt arrives in the incorrect size, the customer can request a resizing for the cost of shipping within 1 week of package being delivered. After contacting our customer service, the customer ships back the belt for inspection. Once the belt is inspected, a new belt in the correct size is sent to the customer after the customer pays $5 + tax for a new shipping label.